JAN ERP V3.9 — Service Desk

Company defect-ticket workflow for delivered laptops.

• Company can raise ticket only against its delivered orders.
• Exact serial/service tag selection when inventory mapping exists; manual serial fallback.
• Photo/PDF evidence, replies, secure attachment access.
• JAN status flow: Open → Acknowledged → Pickup Scheduled → Under Inspection → Repairing / Replacement Approved → Resolved → Closed.
• Assignment, next follow-up, pickup date and resolution notes.
• Internal notes hidden from company.
• ERP bell + native push alerts for new tickets and company replies.
• Company in-app + native push alerts for JAN replies/status changes.

Install: upload ZIP into JAN ERP web root, extract/overwrite, then open upgrade_v3_9.php as Full Admin.